Check-in e check-out

Description

This module allows you to establish key collection and entry instructions for your properties.

Benefits

You can communicate with and provide full information to the tourist by setting the rules on how to enter the property and the collection of the keys.

When creating the key collection rules, you should indicate:

• the customer service opening/available hours
• late check-in times
• opening and closing times
• languages spoken
• entry address/where to collect keys
• contact details for the day of arrival
• any additional notes

Step configuration

Step 1: Check-in mode

1. Primary Check-in Mode: The selection of the primary check-in method will determine which fields must be completed next:

• The keys are at the reception
• The keys are in a lock box
• There is a door code
• The keys are hidden in a secret location
• We will send instructions
• Contact us for instructions
• Other

Use the default rule and/or create several additional rules. Depending on whether you have one or more pickup points where the keys are collected from, we suggest that you use a single rule (the default one) or create several rules.

• Default key collection instruction: If you have a single office or one location where the keys are collected, it is sufficient to define the default rule by clicking on edit (pencil) option.
• Several key collection rules: If you have more than one office or the keys are collected from each rental property, you should then create a rule for each collection/property. To do so, click ‘new instruction’.

In all check-in methods, the image requirements are:

• Minimum dimensions: 300 x 300 pixels
• Maximum dimensions: 14000 x 14000 pixels
• Maximum file size: 50 megabyte

2. Secondary check-in mode: It works the same as the primary check-in and displays the same options depending on the type of check-in. Only one secondary check-in mode can be completed but is not required.

Step 2: Office Hours

It is configured by seasons, with a start and end date. There can be multiple seasons:

When editing each of the seasons, you can configure availability schedules for each day of the week or selecting several days at a time:

Type of schedule:

• 24 hours
• Uninterrupted (with beginning and end)
• Split

Step 3: Check-in and check-out times

Both the departure time and the late entry penalty are general for each rule.

Step 4: Alternative address

Up to two alternative addresses can be completed, and both addresses have the same fields to fill out.

These addresses are used in case the check-in instructions require an address other than that of the accommodation.

Step 5: Contact information

Contact information is used when check-in instructions require contacting the agency. They also serve as additional data that is included in the key collection block of the templates.

Data:

• Person in charge
• Languages → Selector
• E-mail
• Alternative email
• Mobile phone → with prefix selector + Numeric field
• Alternative telephone 1 → with prefix selector + Numeric field
• Alternative telephone 2 → with prefix selector + Numeric field
• Fax → Text field

The Booking.com API Content connection only allows one season. E.g.: January - December, from 9 h to 18 h. If you have multiple seasons in the VRMS, you must add this one rule manually in the extranet of Booking.com.

• Set the languages available when attending to tourists.
• Complete the exact location of where the keys should be picked up from.
• Add the contact and important contact information.
• Set up the additional notes and select different instructions. You can include the tourist tax in this section.

Additional information

You can include the 'How to get there' information for the Guest Area in this section if it is included in your plan. For more information here.

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